Frequently Asked Questions

If you cannot find your questions in the faq here, please contact us with your questions, and we will answer your questions as soon as we can. We look forward to seeing you soon.

salon faq

General Questions

Where do I park?

There is ample metered street parking directly outside our salon, with the option of Pay by Phone.

Do you have free Wifi?

Yes. Please ask the front desk or your stylist for instructions.

Can I purchase your salon products?

Absolutely! Urban Oasis offers high quality professional hair products for purchase, so our clients can maintain their hair at home with the same products we use at our salon. Your stylist will help recommend the right products for your hair type and lifestyle.

What kinds of products do you use?

This is our most asked questions in faq. At Urban Oasis, we only use professional grade beauty products that we trust and have shown results. For hair care, we primarily use Oribe, Shu Uemura, L’Oreal Professional, Olaplex and Wella products.

Booking and Cancellation Questions

What is your booking policy?

To book an appointment, you can directly book online using our website. For any inquiries, You may call us at (778)991-0234, or email us at We will get back to you as soon as we can.

What is your cancellation policy?

If for whatever reason you need to cancel your appointment, we ask that you please do so at least 72 hours in advance. All deposits are non-refundable within 72 hours.

Our Happy Clients!

Today, I went for the first time to the Urban Oasis Salon. I have to say, I am very impressed with the service I received. I have to admit I was a bit nervous prior to going because I had never been to such a fancy salon, but my boyfriend assured me that the staff were amazing. He had booked the appointment by phone and told me that the staff were very attentive, helpful and very detail oriented during the booking. He was right! I have never had such an amazing experience at a salon. I am still in awe of how beautiful the salon was. Chris was very professional and answered all of my questions. Violet was also very professional and nice and made me feel at ease. I felt I was in good hands and even decided to cut off my long hair, something i have avoided for years!! He cut it and styled it beautifuIly. My boyfriend also loved how it turned out. I have finally found a salon I want to go back to. I will definitely be recommending this salon to all of my friends.